Requirements

*  Bachelor's degree in business administration, logistics, or a related field.

*  Proven experience in customer service, preferably in the shipping or logistics industry.

*  Strong knowledge of Freehand and Nomination shipments.

*  Excellent communication and negotiation skills.

*  Ability to handle multiple tasks simultaneously and work under pressure.

*  Detail-oriented and strong organizational skills, proficient in using relevant software and systems.

*  Problem-solving skills and ability to think critically.

*  Ability to build and maintain strong relationships with customers and carriers.

*  Knowledge of finance and invoicing processes.

*  Strong analytical and reporting skills.

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Responsibilities

*  Handle both Freehand and Nomination shipments.

*  Communicate with carriers and file rates for Freehand shipments.

*  Check contract validity for Nomination shipments.

*  Perform booking reservations and negotiate space between customers and carriers.

*  Communicate with customers for booking arrangements, from booking receipt to loading, B/L issuing, invoicing, and payment     collection.

*  Issue invoices and manage payment transfers between customers, carriers, and the finance department.

*  Track carriers for connecting vessels and provide updates to customers.

*  Maintain regular contact with customers, carriers, and operations for any updates or changes.

*  Manage payment receivables and payables.

*  Handle and resolve customer and POD agent issues.

*  Follow up on the payment process from customers and coordinate with the finance team.

*  Input data into Sys freight for invoicing and maintain Job P&L sheet.

*  Prepare weekly and monthly job reports and report to the manager.

About the company

Established in 1998, E.F.R. was founded by Chairman Mr. Kyaw Lwin Oo. With over 35 years of experience in the logistics industry, he transformed E.F.R. from a customs clearance agency into a diversified group of companies, making it a trusted name in the logistics and supply chain sector.

Logistics & Supply Chain

0 - 200 employees

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