Requirements

- Any graduated 

- Call center and customer service experience may be required 

- Handling and replying to customer inquiries through phone and email 

- Must have able to work day and night duty 

- Able to use MS office tools specially in Excel

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Responsibilities

- Provide first level contact and convey resolutions to customer issues
- Mainly answer phone calls professionally and handle customer complaints (both technical and non-technical)
- Respond to customer’s general inquiries billing, sales (price and plan, promotion period), internet coverage area, and also provide product and service information to customers
- Route calls to appropriate resource and follow up customer calls when necessary and also keep records customer’s feedback
- Keep phone calls records exactly and timely with Excel and report to relevant department daily, weekly and monthly via email at every morning
- Do tasks given by Assistant Manager and others immediate duties depend on condition
- Monitor the installation customers and weekly pending installation customers report to General Manager and Senior Sales Manager
- Solve the customer’s complaint from Facebook, Viber
- At Emergency case, can able to work 24/7 call center on duty.

About the company

Type: Direct Employer Industry: Internet Services, Media/Publishing, Telecommunications No. Employees: 201 to 300

Internet

201 - 300 employees

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